For clinics and labs

Free tier

Your services, locations, opening hours, practitioners and contact route. Claim it, correct it and reply to reviews at no cost — we do not charge a clinic to fix its own data, because a directory that does is a directory full of wrong data.

Pro

Photos, practitioner profiles, package and price detail, lead inbox with response tracking, and enquiry analytics.

Pro Plus

Everything in Pro plus multi-location management, API access for your own systems, webhooks for leads, and priority support. Pricing is per location per month, quoted in your own currency, and is on the sign-up flow rather than this page so it cannot go stale here.

• We check your licence directly with the regulator, confirm the premises, confirm a named medical lead, and review the claims in your listing.
• The badge carries the date we checked. An undated verification claim is not credible.
• Audits fail. The fee is not refunded when they do, and we tell you exactly which item failed so you can fix it and re-apply.
• The auditors who decide cannot see your billing or your spend with us, and we do not tell them.
• Verification lapses if you do not re-audit on schedule, and immediately if a licence is suspended. The badge goes; the listing stays.
• What it does not check: clinical outcomes. We do not have your outcome data and we will not imply that we have assessed it.

• You top up a balance and are charged per lead delivered. Every charge is a line in a ledger you can read.
• A lead is not a clinical record. We warn patients not to include medical details, and the email or message we send you contains no message body — you open the portal to read it. That keeps clinical detail out of sales inboxes.
• Invalid leads — wrong number, duplicate, spam, out of your area — are refunded when you flag them.
• What you pay per lead does not affect where you appear. A clinic that stops paying keeps its listing and its position.
• You may only use a lead’s details to answer that enquiry. No lists, no newsletters, no resale.

• The patient grants access per scope and per period, and can revoke it in one action. You see exactly what they granted.
• Requires a signed data processing agreement — or, in the US, a Business Associate Agreement where you are a covered entity — before it can be switched on.
• Access requires multi-factor authentication, and every read is logged with your user identity, the patient, the scope and the time. The log is append-only and the patient can read it. That is a feature, not a risk: it is what makes a patient willing to share in the first place.
• Billed per active patient per month — patients who actually shared data that month. The billing tables hold counts only, with no patient identifiers, so finance can read them without touching patient data.
• Health data for UK members is stored in the European Union under the UK adequacy decision. There is no separate UK-only storage region yet; if that changes we will say so here before moving anything.

The same statement appears in the provider terms and in the patient-facing health data notice, so both sides have been told the same thing in the same words.

• A position in organic results. Sponsored results are a separate query and a separate, labelled block.
• An evidence grade, a change to one, or advance notice of one.
• The removal of a review. There is no price and no escalation path that has one.
• A Verified badge. The audit fee buys the audit.
• Suppression of a data-quality flag on something we could not verify.

The mechanism behind the ranking claim — two separate database queries, two separate arrays, no merge step — is described on how we make money, with the file it lives in named, so you can hold us to it.

Your ranking carries an evidence-alignment factor computed from the grades of the services you offer, weighted by the share of your graded menu at each grade — so breadth is not punished. A and B cost nothing.

There is a floor, so this stays a ranking rather than a ban. If you think a grade is wrong, the route is editorial and public: send evidence to editorial@longlifelist.com and it goes to the review board. Several grades have moved because a clinic sent us a paper we had missed.

1. Find your clinic in the directory. Most are already listed from public sources.
2. Claim it. Free, and you can correct anything wrong immediately.
3. Read the provider terms, especially the clinical responsibility section.
4. Decide whether you want a paid tier, verification, leads or the Hub. None is required.

• Can we pay to rank higher?

  No. Paid placements are fetched by a separate database query and returned in a separate array from the organic results. There is no merge step and no boost coefficient, so there is nothing for money to influence in the organic order. Sponsorship buys a labelled block, for a fixed period, with impression and click reporting.

• Can we pay to improve the evidence grades shown on our services?

  No, and neither can we. Grades belong to intervention–outcome pairs and are set by named medical reviewers with published justifications. If you think a grade is wrong, bring evidence to the editorial route and it goes to the review board in public.

• What does the Verified badge actually check?

  Your licence with the regulator, the existence of the premises, a named medical lead, and the claims in your listing — as at the date printed on the badge. It does not check clinical outcomes, and we do not claim it does.

• Does listing cost anything?

  No. Claiming your listing, correcting your own details and replying to reviews are free and always will be. Paid tiers add presentation, lead management, analytics and API access.

• If a patient shares data with us through the Hub, who is responsible for reading it?

  You are. We transmit what the patient chose to share. We do not interpret, triage, flag or monitor it, and no LongLifeList clinician reviews it. Alert rules you configure are a convenience that can fail or be delayed, not a monitoring service.